Returns and refunds
According to EU regulations you have 14 days to decide whether or not you want to keep the item after it has been delivered. This means that you are able to get a full refund within 14 days after receiving your package if you decide that you do not want to keep it. This however only applies when:
- The device has not yet been activated.
This means you are allowed to open the package and inspect the device and accessories. But once you have activated the device through the app and activated the SIM card your right to cancel your purchase is revoked.
If you satisfy the conditions above, have not yet activated your device and wish to cancel your purchase, then please contact us at support@odintracking.com. In your email please mention your invoice number (received upon purchase). We will then send you instructions on how to return your device. Please note that the costs incurred for shipping the device back to us is not refunded and will need to be paid by you (the customer).
Guarantee
ODIN GPS tracker has a two-year guarantee period which starts from the day you received the product. You should therefore always keep your sales receipts and any delivery statements.
The legal guarantee is valid for a period of two years. But there are certain conditions that excludes from this, for more details you can read our Terms and Conditions.
You should first contact us to explain your problem. If our customer service will not be able to help you, you will be asked to send us your device.
You can choose whether to have a defective product repaired or replaced.
Within the guarantee period of two years, defective products will be repaired or replaced without any cost to you. However, we may wish to examine the GPS tracker to check whether it was defective when you bought it and that it was not negligently maintained.
There can be no claim made for guarantee if:
- the original invoice cannot be submitted, has been changed or is illegible;
- there is normal wear and tear, as determined solely at the discretion of ODIN Tracking systems;
- if any changes have been made to the product, including repairs that have not been authorized by ODIN Tracking systems;
- if defects are the result of improper use or misuse;
- if the damage was caused by intent, gross negligence or negligent maintenance;
- if connection plugs, connectors, wiring is damaged and / or changed.
Firstly, we advise you to check the information how to activate a tracker and read our frequently asked questions. If you didn’t manage to find the answer there, send us an email with the unique IMEI number of your GPS tracker, describe the issue and we will send you the next steps. We will send you a return number and return address by email to which you can send the ODIN GPS tracker.
Complains and feedback
We take care of our clients and we love feedback. Do you need help of our customer service, have questions, complaints or just want to give us feedback, please send us an email: support@odintracking.com.